While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange. You are entitled to a refund or an exchange if you return your item in perfect condition within 14 days.
The item must be returned to us undamaged, unused and in a sellable condition, together with a proof of purchase, within 14 days of the purchase date and you will be eligible for a credit note or refund. Refunds will be credited to your original method of payment.
We must stress that in order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging.
All Sale Goods must be returned within 5 days. Please note that the postage charge will be deducted from sale or promotion items sent for return.
- Items over £50 will be charged £10.00 for postage (UK only).
- Items under £50 will be charged at £4.40 for postage (UK only).
- Overseas refunds will have the full postage cost deducted.
Final clearance items are non-returnable and final sale.
MBPE15 - If item is returned, free shipping does not apply. On an exchanged product, free shipping will only apply to the first order.
Goods returned outside of the above timeframes will not be accepted and will be returned to the customer.
All items bought on promotion or sale, same rules apply.
To download our returns form please click this link
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.